Terms of service
1. Who we are
NoRoaming is operated by E Galactic e.U, Alxingergasse 105/39. Company register: FN 472528 w, Commercial Court Vienna. VAT ID: ATU72268002.
Email: [email protected]. Partners: [email protected].
2. Who these terms are for
These terms apply to everyone who buys or uses a NoRoaming eSIM. If you are a consumer, the mandatory consumer protection rules of the country where you live also apply, and nothing in these terms takes them away.
Travel agencies, hotels, creators and other partners also accept our separate partner terms.
3. What we sell
We sell prepaid eSIM plans. An eSIM is a digital SIM that you install on a phone that supports eSIM and is not locked to a carrier. The mobile networks are provided by our network partners and their local operators.
Data plans
A set amount of data for one country or a region, valid for the number of days shown. The days start when the eSIM first connects to a network in the destination, not when you buy it.
No expiry data
Data for Europe or worldwide without an end date. It never expires: you do not have to use it or top it up to keep it. You can add more data to the same eSIM at any time; each top-up is a separate purchase.
Unlimited data
Unlimited data in one country for 1, 3, 5 or 7 days, for normal personal use. Fair use works in 24-hour cycles: in each cycle the first 1 GB is at full speed, then the speed is reduced to 2G until the cycle resets. The reset time depends on the country. Days cannot be added to an Unlimited eSIM; for more days, buy a new Unlimited plan.
eSIM + Number
Data, calls and SMS with a phone number, for one country or for Europe. The plan runs for 30 days or until its data is used up, whichever comes first. It cannot be topped up, extended or renewed, and the number is not kept for you after the plan ends. For your next trip you buy a new plan with a new number. Like every plan, it can be refunded only before it is installed, within 28 days of purchase.
4. Your account
You sign in with your email address and a one-time code we send to it. There is no password. Keep access to that email: it is how you reach your eSIMs, receipts and codes.
You must be at least 18 to buy. Family members can use eSIMs you buy for them through Family Connect.
5. Prices and payment
All prices include VAT. The VAT rate follows the country in your account, and the price you see is the price you pay: nothing is added at checkout. The country you enter for your card does not change the amount.
Payments are processed by our payment processor. When you pay, the amount is reserved on your card and only taken once your eSIM has been issued. If we cannot issue the eSIM, the reservation is released and you are not charged.
Promo, referral and partner codes give the discount shown, one code per order, and cannot be exchanged for cash.
6. Delivery and installation
Your eSIM appears in your account right after payment and we email you the QR code and the installation details. Install it on WiFi before you travel and switch it on when you arrive. Some activation codes work only once: do not delete an installed eSIM.
7. Your right of withdrawal
If you are a consumer in the EU, you can withdraw from your purchase within 14 days without giving a reason.
By buying, you ask us to deliver the eSIM right away. Once the eSIM is installed on a phone, the service has started and the right of withdrawal ends, as you confirm at checkout. As long as it is not installed, we go further than the law: you can ask for a full refund within 28 days of purchase.
To withdraw, use Request a refund in your account, or send us a clear statement by email, for example with the form below. We refund you within 14 days, to the card you paid with.
To E Galactic e.U, Alxingergasse 105/39, [email protected]:
I hereby withdraw from my contract for the following service: [plan, order number]
Ordered on: [date] · Name: [name] · Email used for the order: [email]
Date: [date]
8. Refunds
You can ask for a refund for an eSIM you haven't installed, within 28 days of purchase. After that, or once it's installed, it can't be refunded. The details are on our Refunds page. If an installed eSIM does not work, our support helps you, and your statutory rights for a service that does not work remain unaffected.
9. Gifts
You can buy a plan as a gift and share it as a link. The link can be claimed once, by whoever opens it first, with their email. If nobody claims it within 30 days, the gift returns to your account. You cannot claim your own gift. You can ask for a refund for a gift until it is claimed, within 28 days of purchase.
10. Refer a friend
Your friend gets 10% off their first plan with your code. You get a 10% coupon for your next plan when your friend's first plan connects. Coupons are valid for 30 days. A refunded purchase does not earn a reward.
11. Fair use
Our plans are for personal use while travelling. You may not resell them without a partner agreement, use them for illegal purposes, run automated traffic or SIM boxes, or use them in a way that harms the network. If you do, we may suspend the eSIM. On Unlimited plans the speed is reduced to 2G after the first 1 GB in each 24-hour cycle, as described in section 3.
12. Coverage and service
We tell you which networks each country uses. Mobile coverage depends on the local operators and can be weak or missing in some places, for example in mountains, on ferries or near borders, where a phone may connect to a neighbouring country's network that the plan does not cover.
13. Liability
We are liable without limit for damage caused intentionally or through gross negligence, and for personal injury. For slight negligence we are liable only for breach of our essential obligations, and only up to the price you paid for the plan concerned. We are not liable for interruptions of local networks outside our control. Mandatory consumer rights remain unaffected.
14. Support and complaints
Write to us from Help & requests in your account, from the contact form, or to [email protected]. We reply within 7 days.
15. Changes to these terms
We may change these terms for future purchases. The version that applies to a purchase is the one shown when you bought it. We tell you by email about changes that affect plans you already have.
16. Law and disputes
Austrian law applies, without its conflict-of-law rules. If you are a consumer, you keep the protection of the mandatory law of the country where you live, and you can go to court there or in Vienna.
For disputes about online purchases you can also turn to the Internet Ombudsstelle in Austria (www.ombudsstelle.at); we take part in its dispute resolution.